Frequently Asked Questions
Will I be able to buy tickets on the day?
No. There will be no walk-up tickets available. All tickets must be purchased in advance of the raceday. This is to comply with Government guidance and Test and Protect regulations which remain an important part of the national roadmap to recovery.
What should I do if I have any Covid-19 symptoms prior to raceday?
If you or a member of your household are displaying any symptoms of Covid-19 prior to raceday please do not come racing. Your ticket/s will be fully refunded. Please refer to the NHS guidelines should you be displaying symptoms: https://www.nhs.uk/conditions/coronavirus-covid-19/
What is the Code of Conduct?
The Code of Conduct is a shared responsibility between the racecourse and you, the racegoer, regarding behaviour whilst on-course or in the surrounding car parks. The Code of Conduct is an important part of our ability to reopen and welcome significant numbers of spectators, so it is vital that you familiarise yourself with it in advance. The Code of Conduct can be found here and will be provided with your purchase information.
What are the rules on attending a raceday at Perth for the different Levels of restrictions?
If you live in a Level 0, Level 1 or Level 2 local authority area, we are able to admit you to a raceday at Perth under current conditions.
Due to strict Government guidelines, we are unable to admit any attendee from Level 3 or above. If you have purchased a ticket to attend before or after your district level changing, you will be entitled to a full refund.
How can I travel to the Racecourse?
Racegoers can travel to and from the raceday by any form of transport, although private transport is preferred given the reduced risk of Covid-19 transmission.
How do I enter the Racecourse?
Please use these to respect physical distancing when waiting to enter. Ahead of entering, you will be required to wear a face covering and sanitise your hands.
A member of our team will then scan your e-ticket. Please ensure each person has their own e-ticket ready to scan.
After you have had your e-ticket scanned, you will be advised to use the Check In Scotland app on your smart phone. If anyone in your party is not able to register with their phone we will need to take their name and contact details. These will be kept securely and destroyed 21 days after the event.
Check In Scotland - please download the app before arriving at the Racecourse > https://www.perth-races.co.uk/Code-of-Conduct
Around the Racecourse you will see a large number of printed posters for you to scan the QR code when you are ready. Open the app first, then click Scan QR code. This will bring up a QR code reader on your phone and simply hold the camera over the QR code to register your location. On exiting the Racecourse, you must click exit on the Check In Scotland App. Help will be on hand if you are unsure.
Do I need to print off tickets?
Yes, we recommend that you print off your ticket.
However, if you have a smart phone, you can display the QR code on your screen to be scanned. If displaying on a smart phone, please make sure your QR code is displayed properly, you have enough battery power on your device and your screen is bright. Please be aware that we will not be able to handle your device.
Do I need to wear a mask?
Yes. You are required to wear a mask or face covering upon entering the Racecourse through the Gates and at all times when indoors.
You do not need to wear a face mask when seated to eat or drink.
Three-layer masks are highly encouraged.
What measures have been put in place to help minimise Covid-19 risk and aid in physical distancing?
Keeping it clean: we already maintain the highest standards of hygiene on-site. However, we have increased the regular cleaning routine of surfaces and touch points and have invested in more thorough deep cleans. Throughout the raceday members of our hygiene team will be cleaning surfaces and railings as well as toilets.
Our team safety protocols: all Perth staff and suppliers will be wearing face coverings, unless exempt. Team members will endeavour to maintain a safe distance between you and your group, however, are always happy to help with any questions you may have.
Signage and ground markings: we have installed new safety signage and marked out physical distancing throughout the racecourse.
Washing / Sanitising hands: hand sanitiser stations are allocated throughout the racecourse and we encourage you to use these regularly.
PA announcements: these will take place throughout the raceday to encourage physical distancing and remind all racegoers of other safety measures in place.
We have taken enhanced health and safety measures across our site for you and our team members. An inherent risk of Covid-19 exists in every public place where people are present. By entering our Racecourse, visitors accept they have a duty to take steps to ensure their own safety and respect others.
Where can I go when at the Racecourse and what experience can I expect?
Please read through our What To Expect on a Raceday page for more information > https://www.perth-races.co.uk/What-to-expect-on-a-Raceday
Will there be outdoor cover?
Due to the nature of the event and our health and safety protocols, there will be no outdoor cover and no access to our buildings. Please ensure you dress for the weather.
Will I be able to purchase a racecard?
There will be no racecards on sale. The racecard will be available on our website here 24hrs before each raceday.
Will there be an ATM available?
Our method of payment is contactless or card. Cash will also be accepted if you do not have contactless or card facilities but please be aware that our ATM will not be in operation.
Will I be able to place a bet?
Yes, there will be Tote and a small number of independent bookmakers available on site.
Will toilet facilities including disabled toilet be available?
Yes. These toilets will be cleaned and sanitised regularly. There will also be anti-bacterial sanitiser available in the toilet areas.
Disabled toilets will be available in the Grandstand Enclosure and Picnic Enclosure. Access to the Grandstand disabled toilet will be via security personnel only - please inform a member of our security team if you wish to use it and they will organise it promptly.
Can I bring my dog/s to the Racecourse?
Yes. You can bring your dog/s to both the outdoor enclosures at the Racecourse as long as they are kept on a lead at all times. On arrival please advise our stewards that you have dog/s and they will be able to guide you to park in our dog friendly car park. However, we do not recommend dog/s are left unattended for any length of time in this facility.
What if someone develops symptoms on the raceday whilst on course?
If an attendee develops symptoms once on-site, they should make a member of our team aware. The attendee will be immediately directed to our Isolation Room, where our medical team will assess them and determine the most suitable course of action. An assessment will be undertaken by the Racecourse and British Horseracing Association medical team. The assessment will investigate where the person has been and who they have been in contact with, to determine the risk of transmission.
Can I leave the Racecourse and return during the raceday?
Due to our strict safety protocols, this will not be possible. If you need to leave the racecourse as a matter of urgency, please speak to a member of our security team and they will ensure a swift exit for you.
What is the Green Zone and/ Green Room/s?
This is the area(s) of the Racecourse where only essential operating personnel, who have completed the relevant screening accreditation, are permitted. This area opens 5 hours before the first race. This is monitored by our security teams to ensure non-essential persons do not enter and potentially contaminate the zone.
Will industry accreditation, such as metal RCA badges, be accepted?
All RCA-issued accreditation, including metal badges and media lanyards, remain suspended until further notice. This is due to the requirement for all attendance to be pre-booked and the strict capacity limits imposed. The RCA will confirm when accreditation schemes will re-commence.
If your question is still unanswered, please call the team on 01738 551 597 or email email@example.com for help - thanks!